Refund policy

At Watch The Watches, we are committed to ensuring you are completely satisfied with your purchase. If for any reason you are not happy with your watch, we offer a straightforward returns process in accordance with UK consumer law.

This policy applies to all purchases made by customers within the United Kingdom.

30-Day Return Window

Under the Consumer Contracts Regulations 2013, you have the right to cancel your contract and return your item for any reason.

  • Return Period: You have 30 days from the date you receive your order to initiate a return.
  • Cooling-off Period: This 30-day period allows you to return your purchase for a full refund without providing a reason.

Eligibility for a Return

To receive a full refund, your item must meet the following conditions:

  • The return must be initiated within 30 days of the delivery date.
  • The watch must be in its original, unused, and unworn condition.
  • All original packaging, tags, accessories, and documentation must be included and in perfect condition.
  • Any protective seals or films must be intact and must not have been removed.

Return Shipping & Costs

To make your experience as simple as possible, we cover the cost of return shipping for all eligible returns.

  • Return Fees: There are no restocking fees or return shipping charges for the customer.
  • Pre-paid Label: We will provide you with a free, pre-paid Royal Mail return shipping label once your return request is acknowledged.

How to Start a Return

  1. Notification: Email our customer service team at info@watchthewatches.co.uk with your full name and order number.
  2. Label Issuance: We will reply with a confirmation and your pre-paid shipping label.
  3. Shipping: Send your item to our Return Office: RJWATCHHOME LTD 86-90 Paul Street, London, Greater London, England, EC2A 4NE, United Kingdom.

Processing Your Refund

  • Inspection: Once we receive and inspect your returned item, we will notify you via email.
  • Refund Timeline: Once approved, a full refund will be processed to your original payment method within 10 business days.

Exchanges

We do not offer direct exchanges. To get a different item, please return your original purchase for a full refund and place a new order for the desired watch at your convenience.

Faulty or Damaged Goods

Under the Consumer Rights Act 2015, if your watch is faulty, damaged upon arrival, or not as described, you have a 30-day right to a full refund.

  • Please contact us immediately at info@watchthewatches.co.uk.
  • We will arrange a free return and provide either a full refund or a replacement at no extra cost to you.

Important Exceptions

Returns After 30 Days: We cannot accept returns for unwanted items after the 30-day period has expired.