Privacy Policy

Last updated: September 16, 2025

This Privacy Policy describes how RJWATCHHOME LTD, trading as Watch The Watches (“the Site,” “we,” “us,” or “our”), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.watchthewatches.co.uk (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to any user of the Services, including customers, website visitors, or any other individual whose information we may collect in connection with the Services.

RJWATCHHOME LTD is a company registered in the United Kingdom (Company Number: 15824250) and acts as the data controller of your personal information.

Please read this Privacy Policy carefully. By using our Services, you agree to the collection, use, and disclosure of your information as described here.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, for operational or legal reasons, or to comply with regulatory requirements. When we make changes, we will update the “Last updated” date at the top of this page.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from different sources. The information we collect depends on how you interact with us.

We may use your personal information to:

  • Communicate with you
  • Provide, personalise, and improve the Services
  • Process your orders and payments
  • Meet our legal obligations
  • Protect our rights and prevent fraud

What Personal Information We Collect

Information You Provide Directly

  • Contact details: name, billing/shipping address, phone number, and email address.
  • Order details: order history, payment confirmation, shipping information.
  • Account details: username, password, security information (if you create an account).
  • Customer support: any information you provide when contacting us.

Information We Collect Automatically

When you use our Site, we may collect “Usage Data” such as:

  • Device and browser information
  • IP address and network details
  • How you interact with our Site and Services

This may be collected using cookies and similar technologies.

Information From Third Parties

We may also receive information about you from:

  • Service providers (e.g., Shopify, payment processors, couriers)
  • Advertising and analytics partners
  • Social media or marketing platforms, if you interact with our content there

How We Use Your Personal Information

  • To provide products and services: including processing orders, payments, shipping, returns, and customer support.
  • Marketing and promotions: sending offers, updates, or personalised content (with your consent where required).
  • Security and fraud prevention: monitoring for suspicious activity and protecting our Site.
  • Service improvement: analysing how customers use our Services to enhance performance.

Cookies

We use cookies to operate our Site, improve functionality, and provide analytics. For details about Shopify cookies, see Shopify’s Cookie Policy.

You may adjust your browser settings to refuse or delete cookies. Please note this may affect the functionality of our Site.

How We Share Personal Information

We may share your personal information with:

  • Service providers (e.g., payment processors, IT support, couriers, hosting services).
  • Business and marketing partners who help us promote products and services.
  • Regulators or legal authorities when required by law.
  • Affiliates within our corporate group as part of running our business.
  • In a business transaction (e.g., sale, merger, restructuring).

We do not sell your personal data.

Children's Data

Our Services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can delete it.

Security and Retention of Your Information

We take appropriate technical and organisational measures to protect your personal data. However, no method of transmission or storage is completely secure.

We will keep your personal information only as long as necessary for the purposes set out in this Policy, including to comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights (UK GDPR)

Under UK data protection laws, you may have the following rights:

  • Access – request a copy of the personal information we hold about you.
  • Correction – request correction of inaccurate or incomplete information.
  • Erasure – request deletion of your personal information where legally possible.
  • Restriction – request limits on how we process your information.
  • Portability – request transfer of your information to another provider.
  • Objection – object to certain processing, including direct marketing.
  • Withdraw consent – where processing is based on consent, you may withdraw it at any time.

You may exercise your rights by contacting us at the details below. We may require proof of identity before fulfilling your request.

Complaints

If you have concerns about our use of your personal data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK data protection authority: www.ico.org.uk.

International Transfers

Where necessary, we may transfer your personal information outside the UK. In such cases, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other lawful mechanisms.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

RJWATCHHOME LTD (trading as Watch The Watches)
Email: info@watchthewatches.co.uk
Company Registration Number: 15824250
Registered Office Address: 86-90 Paul Street, London, Greater London, England, EC2A 4NE